(773) 238-5555

info@heuristic.health

1222 W 95th St, Chicago, IL

Case Management & Outreach

We CONNECT You
To The RIGHT SUPPORT

Start Support What's Included?

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What's Included?

Support works better when care, resources, and next steps are connected.

From family support surveys to referrals and community resources, our outreach helps people move from uncertainty to a practical plan.

Take the Survey

  • Family Support Survey

    A simple way to tell us what your household needs, including food, housing, transportation, safety, and other social determinants of health.

  • Resource Navigation

    Help finding local resources for food, housing, insurance, crisis support, recovery services, and other basic needs.

  • Referrals & Warm Handoffs

    Connection to clinical care, community partners, and follow-up support so you do not have to figure out the next step alone.

  • Telehealth & In-Person Support

    Flexible support by phone, virtual visit, or in person at our Chicago office, depending on what is easiest for you.

  • Outreach & Follow-Up

    Ongoing check-ins and outreach to help families stay connected to services, appointments, and practical community support.

Meet Our Team

Guided by a Team Committed to Connecting You with Care

Dr. Paulette R. Eason-Williams
Rhonda Shelley (placeholder photo)
Adrienne Gross (placeholder photo)
Jeanette Perkins (placeholder photo)

Dr. Paulette R. Eason-Williams

Executive Director of Heuristic Quest Foundation
PhD, LCPC, CADC

Every HQ2 program, including case management and outreach, is guided by Dr. Eason-Williams' vision that no one should have to navigate care or community resources alone.

"Our vision is to create a spiritually, physically, emotionally, and mentally safe environment of self-aware individuals, educated about themselves and their choices, so that they may become more happy, healthy, and prosperous."

Rhonda Shelley

Mental Health & Substance Use Counselor

Rhonda helps families work through the Family Support Survey and connects them to the right resources, bringing the same warm, client-centered approach to outreach that she brings to individual sessions.

"Our vision is to create a spiritually, physically, emotionally, and mentally safe environment of self-aware individuals, educated about themselves and their choices, so that they may become more happy, healthy, and prosperous."

Adrienne Gross

Mental Health & Substance Use Counselor

Adrienne leads much of HQ2's community outreach work, creating a supportive, judgment-free space for families navigating housing, food, and other basic needs.

"Our vision is to create a spiritually, physically, emotionally, and mentally safe environment of self-aware individuals, educated about themselves and their choices, so that they may become more happy, healthy, and prosperous."

Jeanette Perkins

Mental Health & Substance Use Counselor
CADC

Jeanette combines trauma-informed care with substance use expertise to help clients coordinate care across multiple providers and stay connected to follow-up support.

"Our vision is to create a spiritually, physically, emotionally, and mentally safe environment of self-aware individuals, educated about themselves and their choices, so that they may become more happy, healthy, and prosperous."

Why HQ2?

Getting connected to care can feel overwhelming, so our case managers focus on removing barriers and coordinating support around you. The sooner someone is connected to the right resource, the more stable their path forward becomes.

  • 01

    Personalized Care Coordination

    Every family's needs are different, so we start with the Family Support Survey and build a plan around what you actually need, whether that's housing, food, transportation, or clinical care.

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  • 02

    A Team That Follows Through

    Our case managers stay with you past the first referral, following up to make sure appointments happen and support actually reaches your household.

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  • 03

    Accessible to Everyone

    Case management and outreach are offered at low or no cost to the community, regardless of insurance or ability to pay.

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Frequently Asked Questions

Still have questions? We've got answers.

From requesting support to what happens after a referral, here's what people ask most about case management and outreach at HQ2.

See More FAQs

The help you need, right here.

Confidential mental health and substance use care for Chicago's southwest side. Medicaid, Medicare, and uninsured welcome — appointments within 24–48 hours.

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