Frequently asked
questions.

Getting started

• How do I get started with HQ2?

  Call us at (773) 238-5555 or fill out our intake form online. A member of our team will reach out to learn what you're looking for and help you schedule your first appointment. All services are by appointment only.

• Who can receive services at HQ2?

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• Do I need a referral to make an appointment?

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• Do you see children, teens, and families?

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• Where is HQ2 located?

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Telehealth visits

• What do I need for a telehealth visit?

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• Can I meet by phone instead of video?

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• What happens if my call drops during a session?

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• Can I meet with someone in person?

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Insurance & cost

• What insurance do you accept?

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• Do you accept Medicaid and Medicare?

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• What if I don't have insurance?

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Privacy & confidentiality

• Is what I share kept private?

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• How is my information protected?

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• Can a family member join my session?

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