24–48
hours to hear back
Step 1 of 3Step 1 of 3 • Reach Out
Reach out in the way that feels easiest
Call us or fill out a short form online. Either way, a real person from our team takes it from there.
- Rather talk? Call and we'll fill out the form with you
- Medicaid, Medicare, and uninsured welcome
- What you share stays private and confidential
1-on-1
with a licensed counselor
Step 2 of 3Step 2 of 3 • Get Matched
We call you back and find the right counselor
Someone from our team calls to learn what you need, then pairs you with a licensed counselor who understands your community.
- A real person from our team calls you back
- Choose a video visit or a phone call
- Care that respects your culture and community
Any device
phone, tablet, or computer
Step 3 of 3Step 3 of 3 • Begin Your Journey
We'll help you join your first visit
Telehealth simply means meeting your counselor by video or phone. Before your first visit, we make sure you're set up and comfortable.
- We walk you through joining, step by step
- Need a tablet or internet? Ask about borrowing one
- If video won't work, we can switch to a phone call
Getting ready for
your first session
Your first visit is simply a conversation. These three small steps help it feel easy.
Find a quiet spot where you can talk freely
A bedroom, a parked car, or anywhere you feel at ease. Headphones help if other people are nearby.
Get your device ready a few minutes early
Charge your phone, tablet, or computer, and keep your ID and insurance card nearby. Stuck? Call us.
Come as you are there are no wrong answers
Your counselor will ask how you're doing and what brought you in. Share only what feels right.
Dr. Paulette Eason-Williams
“Our vision is to create a safe environment where people are educated about themselves and their choices, so they can become happier, healthier, and more prosperous.”
— Dr. Paulette R. Eason-Williams
Dr. Eason-Williams leads HQ2's team of counselors and staff. She is a Licensed Clinical Professional Counselor (LCPC) and a Certified Alcohol and Drug Counselor (CADC), trained in both mental health and substance use care.
We'll match you with a licensed counselor on her team.
Your story stays Private
We protect your privacy in a video or phone visit the same way we do in our office.
How we Protect you
Confidential care protected by law
HIPAA and Illinois privacy laws protect your records.
Secure visits never recorded
We use secure, approved tools and never record sessions without your written permission.
You decide what's shared
Nothing is shared without your written permission, unless the law requires it, like in an emergency.
Only your care team sees your records
Staff only see what they need to help you.
The help you need, right here.
Confidential mental health and substance use care for Chicago's southwest side. Medicaid, Medicare, and uninsured welcome — appointments within 24–48 hours.